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Councyl is supporting organisations in government, business, and health with a wide range of decision management applications. The common denominator is that decisions couldn't be automated, either due to their highly sensitive nature or lack of data availability.
RPAs -- robot process automation tools -- have helped thousands of organisations to automate processes & cut down on time spent on repetitive, low-value add tasks like prioritising and forwarding incoming work to the correct department. But in certain environments -- like processing benefits applications -- determining how and by whom an application needs to be handled is not always straightforward.
Without the ability to distinguish a few complex cases from the rest, incoming requests must be manually skimmed and forwarded before they reach the right place. Meanwhile, wait lists grow out of control, and application processors face mounting pressure.
With Councyl, our customers are applying their own internal expertise to digitally select cases that require extra human attention, distinguishing these from the bulk of straightforward applications, and unlocking the ability to automate the entire volume of work distribution. With integration available via our API, we're able to save thousands of hours annually.
A drive to provide more customised service means case handlers can take more space within policy to arrive at the best client outcome. But customisation affects the efficiency of the decision process, and it is difficult to ensure justice and fairness to all.
With our highly customisable decision models, local interpretation of policy is guaranteed. Councyl's flexible controls flag unexpected variances to forward to quality assurance teams, and structured case reports create a common ground for internal and external communication, creating room for professional judgement without risking arbitrariness.
Identifying which decision criteria impact daily decisions helps define the new information landscape in the digital transformation.
Measuring the decision process based on content instead of output enhances the conversation between management and decision handlers.
Process mapping and workflow automation can unlock major efficiency gains and reduce the likelihood of introducing risk, with added benefits of automated flagging and risk reporting. But many processes still rely on specialised expertise -- often centralized in specific teams -- creating bottlenecks in daily operations and risk reporting & management.
With Councyl, business lines gain a risk qualification solution based on the digitised judgment of in-house experts. Our clients are providing this expertise to upstream business lines working on the same process -- read about how Antea Group's legal team is advising business developers on project risk, or how Vereende's fraud experts are lending their knowledge to claims processors. Business lines gain an elevated level of expertise in their work, while subject matter experts can focus their attention on the most critical risks.
